SACM & ITOM Specialist; ServiceNow

Position: SACM & ITOM Specialist (ServiceNow)
Location: Urmston

About the job you’re considering

We are looking for a skilled and detail focused SACM & ITOM Specialist supporting one of our public sector clients. This role is centered on owning and managing Service Asset & Configuration Management (SACM) processes, with strong hands-on use of Service Now IT Operations Management (ITOM) capabilities - ideal for someone who enjoys structured problem-solving, working with data and systems, and continuously improving how technology supports business operations.

As a SACM & ITOM Specialist, you will play a vital role in ensuring the seamless operations and ITIL practices focused delivery. Our people and team culture lie at the heart of the strength of our tooling services.

Hybrid working The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Own and drive SACM processes, ensuring accurate management of configuration items, assets, and relationships across the estate.

Configure, implement, and maintain Service Now ITOM modules (e.g. Discovery, Service Mapping, Event Management, CMDB) to support SACM processes and data accuracy.

Design and optimise ITOM workflows to improve operational efficiency and system visibility

Manage and support Asset & Configuration Management, ensuring alignment between asset data and configuration items

Lead governance and continuous improvement of the CMDB, ensuring completeness, accuracy and control of configuration data

Set up and manage Discovery schedules, patterns, and probes to populate and maintain the CMDBImplement and maintain Service Mapping for critical business services

Configure Event Management rules, alerts, and integrations

Support lifecycle tracking, governance, and audit readiness of IT assets

Troubleshoot issues within the ITOM suite and provide clear, structured resolutions

Collaborate with technical and non-technical teams to gather requirements and deliver solutions

Document processes, configurations, and changes in a clear and accessible way Continuously identify opportunities for automation and system improvements

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

Proven experience in Service Asset & Configuration Management (SACM), including ownership of CMDB and configuration processes, with strong hands-on experience using Service Now ITOMHands-on expertise in:

Discovery and Service Mapping Asset & Configuration Management

CMDB design, governance, and maintenance

Event Management configuration

Strong experience managing CMDB governance, including data quality, structure, and lifecycle management

Strong understanding of IT infrastructure (servers, networks, cloud environments)
Ability to break down complex problems into logical steps

Comfortable working with structured data and systems

Basic scripting or development knowledge (e.g. Service Now) is beneficial

Clear communication skills — able to explain technical concepts in a straightforward way Ability to work independently or as part of a team, with well-defined tasks and goals

We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, andMeet the minimum essential criteria for the role.

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Some roles will also require an additional level of security clearance:

Se…