Senior Business Analyst Metrolinx

Position: Senior Business Analyst for Metrolinx
Elevate your career as a Senior Business Analyst with Metrolinx, specializing in Service Now. This role blends on-site and remote work while leveraging your expertise in ITSM and CMDB.

Metrolinx is seeking a seasoned Business Analyst for Project RQ00198, based in Toronto. Candidates should possess over five years of experience with Service Now, including CMDB data models and ITSM processes. Familiarity with infrastructure architecture and the ITIL framework is essential, enabling you to understand technology relationships and service delivery.

Key Responsibilities:

• Analyze business needs through Service Now and technology integration

• Engage with stakeholders to define and clarify service requirements

• Collaborate with engineers on troubleshooting and solution proposals

• Document principles of Business Analysis aligned with SDLC

• Promote ITIL processes to enhance service definition and delivery

Requirements:

• Minimum 5 years experience with Service Now CMDB and ITSM

• Proficient in Service Now ITOM discovery and Service Mapping

• Solid knowledge of network and infrastructure architecture

• Familiarity with Agile 2.0 and Service Portal

• Strong troubleshooting and communication skills

Utilize your Service Now expertise to enhance operational efficiencies at Metrolinx in Toronto.
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