Customer Insights Manager

Position: Customer Insights Manager Hybrid Role
Join BMO as a Customer Insights Manager managing critical analytics projects. This hybrid position focuses on reporting and enhancing customer metrics.
This 16-month contract in Toronto demands proficiency in data-driven decision-making and collaboration with business partners. You will oversee the development and maintenance of performance reports that inform business strategies and optimize customer growth through actionable insights and standardized dashboards.

Key Responsibilities:

• Lead the design and implementation of performance reporting processes

• Analyze data to extract customer insights and trends

• Create and maintain interactive dashboards for key stakeholders

• Support continuous improvement in data visualization techniques

• Manage relationships with business partners to ensure project delivery
Requirements:

• 3-5 years of analytics experience in related fields

• Expertise in SAS, SQL, or Python

• Strong skills in data storytelling and presentation

• Proven ability to work under tight deadlines

• Excellent problem-solving and collaboration skills
Leverage your analytic expertise and communication strengths to drive customer engagement and insights at BMO.
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