Technical Trainer- Telecommunications

TECHNICAL TRAINER - TELECOMMUNICATIONS

35 hours per week

flexible to business needs

Salary: up to £29,000 per annum

Location:

Hybrid New Milton (flexible to business needs)

Start Date:

June/July 2026

Pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

This role is UK based. Hybrid or remote work must be within the UK.

Internet speed: 5 mbps upload and 15 mbps download.

• 161 hours holidays pa plus bank holidays
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an app
• Family and friends’ discounts on services & products
• Pension Scheme, up to 4% company matched
• Free on-site parking

You bring hands‑on experience supporting onboarding and upskilling for digital systems, paired with the ability to create clear, user‑friendly technical documentation.

Experience delivering or developing technical training, particularly in technology‑enabled, telecare, or healthcare environments, is a big plus.

You have practical working knowledge across at least three core technical areas, such as networking, telecommunications, connectivity, telecare protocols, SIP, ITSM tools, or secure VPN technologies.

You’re comfortable troubleshooting, explaining technical concepts clearly, and understanding how systems interact in real‑world environments.

You’re an engaging communicator and confident facilitator with a strong customer‑centric mindset.

Highly organised and detail‑focused, you balance accuracy with approachability and remain resilient when juggling priorities in a fast‑moving environment.

You understand how adults learn and enjoy designing training that’s engaging, inclusive, and effective.

Familiarity with LMS platforms and digital learning tools is desirable, along with curiosity for new learning technologies and innovative ways to improve knowledge sharing.

You’re self‑motivated, resourceful, and proactive—someone who takes ownership and raises the bar when needed.

Adaptable and positive about change, you tailor your approach to different audiences and thrive in environments focused on continuous improvement and growth.

You’re passionate about helping people feel confident using technology.

Partnering closely with the Technical L&D Partner and operational teams, you deliver practical, impactful technical training while feeding back insights to continuously improve learning across the organisation.

You have a sharp eye for identifying skills gaps and turning them into clear, engaging development pathways.

You stay curious about best practice, value inclusive learning, and design training that supports both individual growth and business goals.

You bring energy and clarity to training sessions—whether in person, virtual, or digital.

From Day 1 onboarding to refresher sessions, you adapt your style to suit different learners and ensure everyone feels supported as systems evolve.

You’re organised and detail‑focused, keeping learning content current and accessible.

You’re comfortable working with an LMS, tracking engagement, evaluating impact, and exploring innovative tools, including AI, to enhance the learning experience.

You enjoy being the go‑to person for technical learning.

With strong system knowledge and a forward‑thinking mindset, you share expertise with stakeholders, support digital adoption, and help shape training strategies that drive real behaviour change.

You thrive in times of change, supporting system rollouts and transformation initiatives through clear, engaging training.

You communicate confidently, collaborate cross‑functionally, and help people embrace new ways of working.

If you are interested in this role please upload your CV and answer a few questions about yourself.

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.