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Job Description & How to Apply Below
Shift Ahead is seeking a talented NOC IT Infra Monitoring Engineer who is passionate about ensuring the reliability and performance of our systems in this 24/7 rotational role.
Experience 1-3 years of relevant monitoring experience
Role is for work from home and should have own working infra.
Immediate joining required if selected
Shift Ahead is a growing organization of 4+ years and works with clients directly from the US, UK, Europe, etc. Our website is (Use the "Apply for this Job" box below). Managed by Senior Management professionals with over 30 years in the IT/Telecom space
The candidate should Monitor, acknowledge alert on Pager Duty, Datadog and Meraki proactively and make customer and onsite team aware of it throughout the shift in a 24x7 environment. It is remote opportunity and the working Infrastructure requirements should be taken care by the employee once selected.
Must be able to communicate in English (US) fluently with Client, ISPs and Vendors for troubleshooting.
Should be well versed with Jira ticketing tool for raising the cases to notify the alerts to onsite team
Should be able to setup Alert in Datadog, Pager Duty Orchestration, Meraki and monitor the Whole Network environment including all the Network and Peripheral devices like WAN, APs, Routers and Switches
Should have extensive experience in Integration and Setup up of Datadog agent in QNAP NAS, Print server Host and VM (Linux and Windows based) devices using Datadog agents
Should have the extensive knowledge about Datadog and its collector, forwarder, apm agent and files setup
Should have Knowledge in Setting up On/Off call Shift Setup with Escalation Policy adjustment in Pager Duty
Should have extensive experience in Pager Duty setup with Datadog and Meraki Dashboard
Level-2 Troubleshooting : You will be responsible for Level-2 troubleshooting for all alerts for the Systems Support and Monitoring team. Your troubleshooting skills will be pivotal in identifying and resolving issues efficiently.
Interested candidates may apply for this post if above job description matches your skill sets
Or mail to
Immediate joining required
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