ServiceNow Developer – ITSM Release Management | Remote | PAN | r
Job Description & How to Apply Below
Location: Bengaluru
Job Title : Service Now Developer – ITSM (Change & Release Management)
Experience:
5 – 8 Years
Locations:
Remote
Key Responsibilities
Configure and customize Service Now ITSM modules, primarily Change Management and Release Management.
Design and implement workflows using Flow Designer and Workflow Editor.
Develop and maintain risk-based approval processes and routing mechanisms.
Implement Change Lifecycle Automation and Release Management processes.
Configure Standard, Normal, Emergency, and Major Change workflows.
Develop dashboards, reports, and KPI metrics for operational visibility.
Create Catalog Items, Record Producers, UI Policies, Client Scripts, Business Rules, Script Includes, and ACLs.
Configure notifications, SLAs, approvals, and escalation workflows.
Support UAT, deployment activities, hypercare, and production support.
Collaborate with architects and stakeholders to implement OOTB-first solutions.
Participate in instance upgrades and platform enhancements.
Ensure adherence to ITIL best practices and governance standards.
Mandatory Skills
Service Now Platform
Service Now ITSM Development
Change Management
Release Management
Incident Management
Problem Management
Service Catalog
Development
Flow Designer
Workflow Editor
Business Rules
Client Scripts
Script Includes
UI Policies
UI Actions
ACLs
Reporting & Automation
Performance Analytics
Dashboards
Reports
Notifications
SLA Configuration
Scripting
Java Script
Glide Record
Glide Ajax
Service Now APIs
ITIL Knowledge
Change Management
Release Management
CAB Process
Risk Assessment
Approval Workflows
Preferred Skills
Service Now CSA Certification
CAD Certification
ITIL Foundation Certification
Experience with Integration Hub
REST/SOAP Integrations
Agile/Scrum Methodology
Service Now Upgrade Experience
Must Have Experience
Candidates should have hands-on experience in:
✔ Change Management Implementation
✔ Release Management Configuration
✔ Flow Designer Development
✔ Workflow Automation
✔ Approval Workflows
✔ Reporting & Dashboards
✔ Service Now Scripting
✔ ITSM Module Development
Ideal Profile
5–8 years Service Now experience.
Strong ITSM Development background.
Hands-on Flow Designer expertise.
Experience in Change & Release implementation projects.
Comfortable with JavaScript and Service Now scripting.
Experience working with business stakeholders and solution architects.
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