Technical Support Specialist - Remote

Become a Technical Support Specialist at Contact Monkey, providing remote support to clients in the Pacific Time Zone. Resolve technical issues and enhance the customer experience through effective troubleshooting.

In this role, you will facilitate client interactions, addressing product queries and improving support processes within a collaborative team structure. Ideal candidates bring experience from a SaaS environment and are proficient in using Zendesk and troubleshooting email issues, including Outlook and Gmail.

Key Responsibilities:

• Interact with clients via Zendesk for support queries

• Identify process improvements and collaborate with teams

• Establish trust and enhance the customer relationship

• Document and share solutions with the broader team

• Analyze ticket data to drive decisions

Requirements:

• Minimum 1 year in Technical Support or Customer Service

• Ability to simplify complex technical information

• Strong focus on detail and organization of tasks

• Resourceful with a collaborative spirit

• Familiarity with email platforms and support tools

Bring your technical expertise to Contact Monkey and create outstanding customer support experiences.
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