Business Systems Functional Consultants CRM & ERP

Business Systems Functional Consultants (2 Roles – CRM & ERP)

Full Time | £59,015 – £68,850 (dependent on experience)

OSHQ | Southampton | Hybrid Working

We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.

We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to Finance (ERP) and Sales & Customer (CRM).

• Provide functional leadership and act as a trusted advisor to business stakeholders
• Lead functional work packages from design through to business adoption
• Translate business needs into clear functional designs and solution options
• Take a holistic view across processes and domains to identify dependencies and improvements
• Support prioritisation and decision‑making through commercial awareness
• Build strong relationships across service leads, delivery teams, users and partners
• Drive continuous improvement across processes and system usage
• Facilitate workshops and communicate effectively with a range of audiences
• Coach and mentor analysts and junior consultants to build team capability

• Experience working with Customer Relationship Management / Customer Engagement platforms
• Strong understanding of customer‑facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys)

• Strong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting)
• Experience working with Dynamics 365 Finance & Operations (D365 F&O) modules

• Experience working within a service‑led, product‑aligned operating model
• Familiarity with Agile delivery approaches and cross‑team collaboration
• Awareness of cloud‑based business platforms and integrations
• Understanding of data protection, compliance and enterprise governance

• Acting as a trusted advisor, influencing decision‑making and shaping effective solutions
• Delivering high‑quality functional designs that enable efficient and predictable delivery
• Strong collaboration across Business Systems and wider OS teams
• Identifying and delivering continuous improvement across processes and systems

• Improved customer journeys, system adoption and user experience

• Improved financial processes, system stability and governance

• Clear the path – simplify, remove blockers and enable pace
• Seek the story – build understanding, challenge assumptions and speak up
• Do what matters – focus on value and make deliberate decisions

• We want you to love what you do and feel supported to do your best work.
• Competitive salary and pension (OS contributes up to 12.07%)
• Performance‑related bonus (where applicable)
• 28 days annual leave plus bank holidays (increasing with service)
• Enhanced family leave, including paid partner leave
• Hybrid and flexible working options
• Learning and development support, coaching and mentoring
• Free OS Maps subscription and wellbeing support
• Volunteering leave and matched fundraising

We embrace a hybrid working model  will be based at our Southampton HQ, spending around 50% of your time onsite collaborating with colleagues, alongside flexible remote working.

Please submit a CV and covering letter, clearly stating which specialism you are applying for (Finance (ERP) or Sales & Customer (CRM)). Applications will be assessed against the relevant role only.

• Stage 1 – 15‑minute MS Teams call
• Stage 2 – In‑person competency interview, SOVA personality assessment, and presentation

Sunday 31 May 2026 at 23:59pm

OS conducts pre‑employment checks including identity, right to work, employment history and DBS checks.

We are committed to building a diverse and inclusive workplace. If this role excites you but your experience does not match every requirement, we encourage you to apply. We are happy to consider reasonable adjustments throughout the recruitment process.