IT Support Specialist

Location: Regional Office London, United Kingdom

Be part of a skilled and solutions-focused team as an IT Support Specialist at PPHE Hotel Group. As our trusted IT expert, you’ll play a key role in keeping our Support Office, hotels, and restaurants connected - troubleshooting issues, supporting projects, and ensuring everything runs smoothly behind the scenes.

• Assist with the strategic and tactical support of key software and hardware systems.
• Ensure that support requests are tackled in a timely fashion in accordance with our Technical Support Process and SLA’s, assisting with testing and deployments.
• Maintain systems support documentation, procedures and other information useful to the smooth & efficient operation of information systems.
• Participate in technology planning and strategy activities to ensure business objectives are being addressed.
• Develop and maintain relationships with business partners both internally & externally.
• Assist with the implementation of new applications and/or enhancements or upgrades of existing applications/systems.
• Proactively identify critical business, technical and/or operational issues and then assist in driving issues to closure.
• Assist in managing, prioritising and delivering multiple initiatives in partnership with client teams.
• Work with stakeholders to facilitate the development of functional and technical requirements

• 1 day working from home per week
• Start with 30 days holiday per year (pro-rata) – incl. bank holidays
• Heavily discounted hotel rates & 50% off restaurants and bars for you, your family & friends.
• 50% F&B discount at our restaurants and bars (for your whole party)
• Recommend a friend bonus – up to £750
• Travel season ticket loans
• Vitality at work - health & wellbeing platform, incl. great gym discounts
• 24/7 access to our Employee Assistance Programme
• Ride to Work Scheme
• Benefit Hub – Discounted prices at hundreds of major retailers