Engagement Manager – SAP Technical AMS; S​/HANA Remote

Experience Required

• 12+ years of SAP experience with strong technical foundation
• Minimum 2–3 years as Engagement Manager / Delivery Manager
• Proven track record managing SAP AMS / support engagements
• Experience working with US clients in a global delivery model
• Strong exposure to S/4
  
  HANA (Private Cloud / RISE preferred)

Canada – Remote

Either Canadian citizens or PR holders

Candidates in EST or CST time zones only

Full-time, direct employment (no contract/consulting roles)

Cloud Labs is looking for a client‑facing Engagement Manager to lead SAP Technical AMS engagements, primarily focused on S/4

HANA Private Cloud environments. This is a hands‑on leadership role requiring a balance of technical depth (Basis and/or Security) and engagement management expertise, suited for someone who thrives in a mid‑sized, high‑growth environment with direct visibility to executive leadership.

• Own end‑to‑end SAP AMS engagements for US‑based clients, ensuring delivery excellence, SLA adherence, and client satisfaction
• Act as the single point of accountability for Cloud Labs delivery in technical AMS engagements
• Manage engagement financials, margins, and resource utilization

• Serve as a trusted advisor to client IT leadership and stakeholders
• Lead governance calls, QBRs, and escalation management
• Identify growth opportunities (upsell / cross‑sell) within existing accounts

• Provide hands‑on or advisory support in SAP Basis and/or SAP Security
• Oversee:
  • System performance and availability
  • Transports, upgrades, patching, and refreshes
  • Security compliance and audit readiness
• Drive best practices for S/4
  
  HANA Private Edition / RISE environments
• Experience on S4
  
  Upgrades to versions, 2022, 2025 etc.

• Lead a distributed team across onsite/offshore delivery models
• Mentor and grow next‑level leaders within the team
• Drive accountability, ownership, and a strong delivery culture

• Establish and enforce ITIL‑based AMS processes
• Drive continuous improvement, automation, and efficiency initiatives
• Monitor KPIs, SLAs, and ensure proactive issue resolution

• We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize to corporate.
• Flexible remote work.
• Competitive pay package.
• Attractive policy, medical insurance benefits, industry leading training.
• Opportunity to work remotely is available