Remote ServiceNow Functional Consultant

Join BDO as a Service Now Functional Consultant, transforming service management processes across Canada. Focus on ITSM and CSM implementations that empower organizations with scalable solutions.

In this pivotal role, you will lead the optimization of workflows and service models within Service Now. Your expertise will guide clients through legacy transitions, ensuring business requirements are met with clarity. You will play an essential part in delivering quality outcomes through structured functional designs and active stakeholder collaboration.

Key Responsibilities:

• Conduct discovery workshops for process improvements

• Redesign Sys Aid processes to enhance user experience

• Define workflows and catalog structures effectively

• Act as a liaison between stakeholders and technical teams

• Aid in training and UAT planning activities

Requirements:

• Over 5 years in IT service management

• Proven experience with Service Now implementations

• Familiarity with ITIL service design practices

• Strong facilitation and communication skills

• Relevant Service Now certifications are advantageous

Bring your service management expertise to BDO and spearhead meaningful client engagements.
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