Remote ServiceNow Functional Consultant
Remote / Online - Candidates ideally in
Ottawa, Ontario, Canada
Listed on 2026-06-19
Ottawa, Ontario, Canada
Listing for:
BDO Canada
Remote/Work from Home
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, Systems Analyst, IT Project Manager
Job Description & How to Apply Below
In this pivotal role, you will lead the optimization of workflows and service models within Service Now. Your expertise will guide clients through legacy transitions, ensuring business requirements are met with clarity. You will play an essential part in delivering quality outcomes through structured functional designs and active stakeholder collaboration.
Key Responsibilities:
• Conduct discovery workshops for process improvements
• Redesign Sys Aid processes to enhance user experience
• Define workflows and catalog structures effectively
• Act as a liaison between stakeholders and technical teams
• Aid in training and UAT planning activities
Requirements:
• Over 5 years in IT service management
• Proven experience with Service Now implementations
• Familiarity with ITIL service design practices
• Strong facilitation and communication skills
• Relevant Service Now certifications are advantageous
Bring your service management expertise to BDO and spearhead meaningful client engagements.
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