Technical Account Manager

Location: Quebec

Relish the opportunity to become a Technical Account Manager based in Quebec or Ontario, Canada, with the flexibility of remote work. Focus on delivering comprehensive technical support to customers.

This full-time, permanent position calls for a candidate with a solid technical background and a proactive approach to customer service. You'll be crucial in managing product-related queries and training customers while ensuring reduced support costs without compromising on satisfaction. Collaborate with sales to identify growth opportunities and suggest relevant upgrades.

Key Responsibilities:

• Provide ongoing technical support across sales processes

• Resolve product-related inquiries swiftly and effectively

• Educate customers on product usage for best outcomes

• Compile customer feedback to influence product upgrades

• Track sales performance metrics and insights

Requirements:

• Established experience as a Technical Account Manager

• Strong foundation in digital technologies

• Familiarity with software and front-end development

• Knowledge of email systems (SMTP/MTA)

• Excellent communication skills

Bring your expertise to nurture customer relationships and support their technical needs in this impactful role.
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