Senior Business Analyst – Health Services

Job Description Position Title

Senior Business Analyst – Health Application Services

Service New Brunswick – Health Application Services

Full‑time contract role

New Brunswick, Canada. Remote work within New Brunswick may be available subject to client approval. Onsite work may be required based on operational needs.

Service New Brunswick is seeking a qualified Senior Business Analyst to support Health Application Services in the analysis, documentation, testing, implementation, and support of health application technology solutions. The successful candidate will work with business stakeholders, clinical users, technical teams, subject matter experts, and application support teams to define business needs, document requirements, support solution design, assist with application testing, and contribute to successful deployment of health technology solutions.

The Senior Business Analyst will be expected to work both independently and collaboratively within a team environment and must be capable of producing high‑quality business analysis documentation, workflow diagrams, testing documentation, presentations, and stakeholder communication materials. This role is aligned to the requirements in the Service New Brunswick SOW and response matrix.

• Eliciting, analyzing, validating, and documenting business and solution requirements.
• Working with stakeholders and subject matter experts to identify business priorities, desired outcomes, and core business capabilities.
• Supporting solution analysis and design activities for health application services.
• Documenting current‑state and future‑state business processes, workflows, and system interactions.
• Preparing business requirements documents, process documentation, workflow diagrams, presentations, reports, testing documentation, and implementation support materials.
• Planning, supporting, and documenting application testing activities.
• Supporting implementation and deployment of application changes into production environments.
• Working with clinical, business, and technical stakeholders to investigate issues, clarify requirements, and support resolution of incidents or application change requests.
• Facilitating meetings, workshops, interviews, and presentations with stakeholders.
• Developing or contributing to operational procedures, standards, and policy documentation to support identified business outcomes.
• Working in a mixed delivery model requiring both collaborative teamwork and autonomous task execution.
• Communicating clearly and professionally in English, both orally and in writing.

The candidate must have a bachelor’s degree in Business Administration, Computer Science, or a related discipline. An equivalent combination of education and experience may also be considered.

The candidate must have excellent written and oral communication skills in English. The candidate must be able to produce and present business and technical documentation such as:

• Business requirements documents
• Functional and non‑functional requirements
• Process and workflow documentation
• Meeting notes and decision records
• Test plans and test result summaries
• Implementation support materials
• Stakeholder presentations
• Status reports
• Operational procedures and user‑facing documentation

The candidate must have demonstrated experience working with Meditech or Allscripts Clinical Information Systems.

The candidate must have at least 7 years of demonstrated experience in Information Management and Information Technology, including proven experience as a Business Analyst performing the following activities:

• Eliciting requirements
• Analyzing business and system needs
• Documenting solution requirements
• Supporting solution analysis
• Contributing to solution design
• Working with business and technical stakeholders

The candidate must have at least 2 years of demonstrated experience working in a health‑related technology or clinical field in a Canadian jurisdiction.