Agile Project Lead for ServiceNow

Join TELUS Digital as an Agile Project Lead focused on Service Now implementations. Ensure seamless project management and continuous improvement within a hybrid or remote work model.

In this dynamic role, you will oversee the entirety of multi-platform transformation projects, bridging communication between stakeholders and technical teams. Your understanding of Agile methodologies and deep knowledge of Service Now will empower you to guide the project effectively while enhancing customer experiences. Flexibility exists to work in TELUS offices or remotely from the U.S. or Canada.

Key Responsibilities:

• Lead and facilitate Scrum ceremonies effectively

• Guide teams through project phases and delivery

• Manage product backlog in collaboration with stakeholders

• Utilize API knowledge to drive project success

• Foster performance optimization within project teams

Requirements:

• 5+ years of experience as a Scrum Master

• 3+ years managing Service Now projects

• Familiarity with Telco industry operations

• Agile certifications such as PMP or CSM

• Strong problem-solving and communication skills

Your leadership in Agile project management will contribute significantly to TELUS Digital's transformative initiatives.
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