Pega L3 Support Engineer

Position: Pega L3 Support Engineer - Hybrid Role
Join our team as a Pega L3 Support Engineer in Toronto’s hybrid setting. Bring your in-depth knowledge of incident management and troubleshooting to support critical production applications effectively.

With 6–8 years of experience, you’ll play a crucial role in managing L3 production incidents and performing root cause analysis. This position requires a strong foundation in the Pega Platform and related technologies such as Java and Spring Boot, as well as proficiency in monitoring tools like Splunk, Dynatrace, and Data Dog.

Key Responsibilities:

• Resolve L3 incidents within defined SLAs

• Troubleshoot across integrations and database layers

• Perform log analysis using Splunk

• Monitor application health with Dynatrace

• Maintain comprehensive support documentation

Requirements:

• 6–8 years in Pega production support

• Proficient in Java and Spring Boot

• Experience with Splunk, Dynatrace, and Data Dog

• Knowledge of Service Now and JIRA

• KYC applications experience preferred

Capitalize on your incident management skills to enhance production reliability and performance.
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