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Head of Customer Support - Scale AI-Driven Global
Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-20
Greater London, London, Greater London, W1B, England, UK
Listing for:
Frontify
Remote/Work from Home
position Listed on 2026-06-20
Job specializations:
-
IT/Tech
Technical Support -
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
Location: Greater London
Frontify is looking for a Head of Customer Support to lead a global team and define the future of support at our company. You will transform our existing support model into a scalable system using AI and human expertise, ensuring high-quality support that reflects our brand values.
The ideal candidate will have over 6 years of experience in SaaS support with leadership responsibilities, a genuine instinct for customer experience, and proven collaboration with cross-functional teams. The role offers remote work flexibility, with occasional visits to our London office.
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