ServiceNow Senior Technical Consultant

Salary: £35,000 - 75,000 per year

• Several years experience in Service Now design and development, preferably in a consulting environment
• Scripting skills such as JavaScript, HTML, XHTML, XML, CSS, AJAX, AngularJS highly advantageous
• Understanding of Service Management concepts, delivery assurance principles, and procedures
• High level of knowledge of the Service Now application and ideally experience of building custom applications and integrations with other platforms
• Service Now Certified Administrator certification (ideally)
• Service Now Certified Implementation Specialist certification (ideally)
• Service Now Application Developer certification (ideally)
• ITIL Foundation certification (ideally)
• Additional specialist Service Now certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM would be an advantage
• Strong written and oral communication skills
• Ability to present solutions to customers, including senior management
• Highly focused on providing strong customer service
• Ability to work as part of a team or individually, while meeting project timelines
• Proactive, creative, and able to research solutions and make recommendations
• Willingness to learn and take on new challenges
• Ability to work from home and travel to client locations for meetings and workshops or work on client sites when required

• Part of a team of Service Now specialists delivering Service Now solutions to multiple customers
• Participating in client workshops and requirements gathering to build requirements and design solutions
• Advising and making recommendations on proposed solutions
• Developing defined solutions in Service Now to meet requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT, and go-live support
• Mentoring and training more junior members of the team
• Producing documentation and training material for implemented solutions

• AJAX
• CMDB
• CSS
• Support
• ITIL
• Java Script
• Service Now
• XML
• Security

We are DXC Technology, a leading Service Now partner committed to building diverse and inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. This hybrid role offers a competitive salary dependent on experience, alongside a comprehensive Flex benefits scheme including pension, life insurance, health insurance, travel insurance, store vouchers/discounts, 25 days of holiday with options to increase, and various benefits tailored to you.

Join our supportive and friendly team of consultants, where regular training and development opportunities enable you to achieve your personal development goals in providing high-quality, cutting-edge Service Now solutions.