Technical Customer Support Specialist - Remote

Enhance your career with Nestmed as a Technical Customer Support Specialist. This full-time remote position allows you to support users while utilizing your technical troubleshooting capabilities in the healthcare sector.

Nestmed is seeking a Technical Customer Support Specialist focused on providing excellent support to clinicians across our AI platform. With a minimum of three years in technical support, you will address user issues, prioritize help requests, and work closely with product teams to enhance user experience. Your insight can make a significant difference in the clinical documentation landscape.

Key Responsibilities:

• Act as the first line of support via Zendesk

• Troubleshoot and resolve client issues promptly

• Categorize and triage support tickets for clarity

• Translate insights from user feedback into actionable steps

• Collaborate with teams for a cohesive support process

Requirements:

• At least 3 years in technical customer support or similar

• Strong problem-solving and technical analysis skills

• Familiarity with healthcare systems and EHR/EMR

• Excellent communication for diverse audiences

• Adaptable to fast-paced environments

Bring your technical support skills to Nestmed and help redefine healthcare documentation.
#J-18808-Ljbffr