Technical Specialist

Quiénes somos

En Kyndryl, ejecutamos y reimaginamos los sistemas tecnológicos esenciales que generan ventajas para las empresas líderes del mundo. Estamos en el corazón del progreso; con experiencia comprobada y un flujo continuo de información impulsada por inteligencia artificial, lo que permite tomar decisiones más inteligentes, una innovación más rápida y una ventaja competitiva duradera. Para nuestra gente, los Kyndryls, eso significa realizar un trabajo con un propósito que impulsa el progreso humano.

Únete a nosotros y experimenta un entorno flexible y de apoyo en el que tu bienestar es prioritario y tu potencial puede florecer.

Función

Position:
Technical Specialist Pay Range: 24

Bi-Weekly Salary: $3492.48 - $ 4001.91

Division:
Technical Engineering Services Manager:
Mark Bowles

Location:

BCJob Type: Regular Full time

The Technical Specialist works as a member of one of several specialized technical teams in the area of server support, workstation support and project delivery. The position provides technical support for servers, workstations, and supporting tools & infrastructure across government and the broader public sector including the full range of related technical services. The position responsibilities include maintaining the support of hypervisors, installation, configuration & maintenance of operating systems.

Managing and maintaining layered products & middleware, installing and upgrading hardware, providing and maintaining a test environment, applying approved patches to operating systems, and maintaining fallback and recovery procedures and processes.

If you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!

What we offer:

Competitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification

Competitive starting vacation with increases to vacation entitlements after the second year and beyond

Alternative Work Arrangement options (which could include work from home, earned days off, temporarily or permanently reduced hours)
Ongoing training and professional development opportunities

Comprehensive extended health and dental benefits for you and your family

Defined benefit pension program (BC Public Service Pension Plan)
Health & wellness programs – lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program Seasonal events and socialsA robust awards/recognition programA friendly work environment where your team is always willing to helpA leadership team that actually cares about you and wants you to love your job Responsibilities

Determines the most appropriate hardware, operating systems,server/desktop, or cloud configurations for information technology projects. Analyzes customer service requests and conducts technical and procedural analysis including risk analysis.

Designs and develops appropriate technical, business and/or procedural solutions to meet client needs.

Designs, develops and documents cross-agency technical support specifications.

Ensures implications of systems changes are understood by users, stakeholders, and other systems professionals.

Conducts rollout planning, testing and scheduling of application and operating system deployments to ensure quality assurance of end product, including unit testing and systems integration. Receives and prioritizes service requests for systems changes and additions. Assigns tasks to team members as required. Manages Incidents within the incident management toolset. Monitors queues for new incidents, analyzes tickets, assesses and assigns tickets as required.

Provides highest level technical support for incidents including liaison with vendor as required.

Conducts daily monitoring and maintenance of system infrastructure, applications and operating systems.

Participates/leads projects including determining resource requirements. Develops project implementation plans, tracks progress of activities and negotiates changes to plans with project sponsors. Reviews all detailed systems specifications,…