ICT Support Technician in Capel Garmon

ICT Site Support Technician
Location: Snowdonia, Wales
Contract: Fixed-Term Contract (Immediate Start End of September 2026)
Rate: Dependent on Experience
Working Hours: 07 00
Working Pattern: 3 days on-site, 2 days from home

An opportunity has arisen for an experienced ICT Site Support Technician to join a busy project team based in Snowdonia. This is an urgent requirement for a hands‑on IT professional who can provide reliable technical support across a live operational environment.

The successful candidate must be available to start immediately and be able to commute to the Snowdonia site three days per week, with the remaining two days working remotely and providing support as required.

• Provide first and second‑line IT support to site-based and remote users.
• Maintain and support desktop, laptop, mobile and peripheral devices.
• Troubleshoot hardware, software, network and connectivity issues.
• Support site network infrastructure and ensure system availability.
• Manage user accounts, permissions and access requests.
• Assist with the installation, configuration and deployment of IT equipment.
• Escalate complex technical issues to the wider IT team where required.
• Monitor IT systems and proactively identify potential issues.
• Maintain accurate documentation and asset records.
• Deliver excellent customer service and technical support to end users.

• Previous experience in an ICT Support Technician, IT Support Engineer or Service Desk role.
• Strong troubleshooting skills across Windows environments and Microsoft applications.
• Experience supporting network connectivity, printers, mobile devices and end‑user hardware.
• Knowledge of Active Directory, Microsoft 365 and user administration.
• Ability to work independently within a site-based environment.
• Excellent communication and stakeholder management skills.
• Full UK driving licence preferred.
• Must be able to commute to Snowdonia three days per week.
• Must be available for an immediate start.

• Immediate start.
• Contract running through to the end of September 2026.
• Rate dependent on experience.
• Hybrid working pattern with 3 days on‑site and 2 days working from home.
• Opportunity to support a major infrastructure project during a critical delivery period.

To apply, please submit your CV for consideration.