IT Support Technician

Salary: £24,000 - 24,000 per year

• To succeed in this role, you will need a strong enthusiasm for IT and a willingness to develop skills in troubleshooting and problem‑solving. We value your ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received.

• In this role, you will take calls from customers and help to resolve their IT issues, acting as the first point of contact for our customers. You will resolve incidents using your initiative, knowledge, and problem‑solving skills, employing remote support tools to address and fix issues. Additionally, you will keep customers updated throughout the incident life cycle.

• Support

We are offering a fantastic career opportunity for someone wanting to start a career in IT Support. We provide ongoing training and support, a company profit share (with the first £3,600 being tax‑free), 22 days of annual leave plus bank holidays (increasing with length of service), a birthday as additional paid leave, and additional paid leave dependent on company performance. Other benefits include a company sick pay policy, a pension scheme, private medical insurance including dental coverage, free parking, hybrid working, and opportunities for progression.

Enjoy fresh fruit, the occasional pizza, and a posh coffee machine!

At Trusted Technology Partnership, we have been a specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services include support‑desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress into other teams and departments. Join our friendly company with a great team and positive company culture as we offer hybrid working at home and in our purpose‑built office.

As an Employee Ownership Trust and a growing company, we were recently honoured with the South Coast Tech Awards, Leadership Team of the Year 2023.