Technical Support Specialist

Position: Technical Support Specialist - Hybrid Role
Join our team in Richmond Hill as a Technical Support Specialist, providing essential support for Point-of-Sale systems and applications. This hybrid role combines on-site support with troubleshooting and problem resolution for multiple systems.

As a Support Specialist, you will be responsible for addressing issues promptly while collaborating with Network and Application Analysts. Your expertise in diagnosing and resolving user problems will enhance the efficiency of our team. This role will require your proactive engagement to meet service level thresholds and contribute to team improvements.

Key Responsibilities:

• Provide first-level system support for retail stores and home office users

• Collaborate with analysts to identify and troubleshoot issues

• Improve team efficiency with proactive problem-solving

• Follow up with users to ensure proper issue resolution

Requirements:

• Strong communication and customer service skills

• Proven troubleshooting and diagnostic abilities

• Familiar with PCs, Windows OS, and Active Directory

• Understanding of TCP/IP, DNS, and other protocols

• Experience with remote access software and Service Now

Bring your technical and customer service skills to our dynamic hybrid environment in Richmond Hill.
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