Technical Support Specialist - German Fluency

Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we help improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries—agriculture, construction, field services, transportation, and manufacturing—make up the infrastructure of our planet, and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be part of a team shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

You will be part of our frontline support team of highly skilled Technical Support Specialists. You will respond to customer requests for technical assistance over the phone and via email. Your work will be fast‑paced and independent; you will be expected to manage yourself to be available to respond quickly to our customers. You will also collaborate with other support representatives in multiple locations to serve our customers.

Experience in a technical support role, proven customer‑facing skills, and strong English communication skills are a must. You should be comfortable handling complex technical issues in a fast‑paced environment.

This is a remote position open to candidates based in the UK.

• You want to impact the industries that run our world:
  Your efforts will result in real‑world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career:
  By putting in the work, this role won’t be your last  set up our employees for success and build a culture that encourages rapid career development, countless opportunities to experiment, and mastery of your craft in a hyper‑growth environment.
• You’re energized by our opportunity:
  The vision to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best:
  At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high‑caliber team that encourages you to do your best.

• Serve as the initial technical point of contact for basic and complex customer issues, working collaboratively within your first‑line support team, across engineering, and product teams to deliver comprehensive solutions.
• Provide in‑depth technical troubleshooting for advanced issues across Samsara’s SaaS platform, hardware devices, and integrations, leveraging a deep understanding of networking, cloud technologies, and IoT systems.
• Actively contribute to knowledge‑base development by documenting detailed resolutions, creating technical guides, and mentoring junior agents on your team.
• Proactively identify trends in customer issues to influence product improvements and optimize support processes, driving continuous enhancement of the customer experience.
• Deliver professional and clear communication to both technical and non‑technical stakeholders, ensuring seamless resolution of escalated issues while maintaining a high level of customer satisfaction.
• Champion Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team), driving innovation and collaboration within the team and across departments.

• Language:
  Fluency in German.
• Education:
  
  Bachelor’s degree or higher in a technical discipline (e.g., Computer Science, Engineering, Networking) or equivalent experience.
• Experience:
  
  3+ years in a technical product support or specialist role, preferably…