Job Description & How to Apply Below
Job Description:
Job Title:
L1-L2 Support Engineer
Shift Timings: 2 PM - 11 PM
Location:
Work from Home
Experience
Required:
4 - 8 Years
• Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments.
• Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.
• Monitor system alerts and proactively notify relevant teams.
• Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems.
• Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/desktops).
• Provide L1-level support for Linux systems (basic command-line troubleshooting, user management, file permissions, service checks, and common distributions such as Ubuntu/CentOS/RHEL).
• Provide L1-level support for macOS systems (System Preferences, application management, basic Terminal commands, and enterprise integration).
• Document problems and their resolutions in the ticketing system.
• Maintain hardware and software inventories.
• Ensure proper communication and follow-up with users until issue resolution.
• Support onboarding/offboarding tasks (account creation, laptop/desktop imaging & setup for Windows, macOS, and Linux environments).
• Strong experience in Microsoft 365 Administration:
• Managing users, licenses, and distribution groups
• Working with Exchange Online, Teams, One Drive, and Share Point
• Troubleshooting MFA, compliance, and conditional access issues
• Assist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues.
Required
Skills and Qualifications
:
• intermediate understanding of Windows, macOS, and Linux operating systems, mobile devices, printers, and scanners
.
• For Linux:
Familiarity with basic shell commands, file system navigation, package management (apt/yum), service management, and common distributions (e.g., Ubuntu, CentOS/RHEL)
.
• For macOS:
Experience with system preferences, user account management, basic Terminal commands, and integration with enterprise tools like Microsoft 365
.
• Familiarity with Windows, Office 365, and common enterprise tools
.
• Good written and verbal communication skills
.
• Strong problem-solving and time-management skills
.
• Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays
.
Additional
Skills:
• Remote desktop support tools (e.g., Any Desk, Team Viewer, Screen Connect, Log Me In ) – including SSH for Linux/macOS.
• Ticketing systems (e.g., Service Now, Freshdesk, Zendesk, JIRA).
• VPN configuration and troubleshooting.
• Basic scripting (Power Shell or Bash).
• Experience with antivirus & endpoint security tools.
• Understanding of SLAs basi
cs.
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