Technical Support Representative Viessmann

Become a Technical Support Representative with Viessmann in Langley, BC, offering hybrid work flexibility. Apply your HVAC knowledge and technical troubleshooting skills to drive customer success.

Viessmann is looking for a proactive Technical Services Representative to enhance technical support services in Canada and the USA. This pivotal role involves on-site and remote work while you provide expert assistance on various heating and cooling systems. Collaborate with fellow engineers and assist in creating educational content and training sessions for customers.

Key Responsibilities:

• Support customers with HVAC product troubleshooting

• Maintain accurate records in Salesforce Service Cloud

• Engage with customers through calls and emails

• Assist contractors with platform-based issue resolution

• Develop training materials and conduct hands-on sessions

Requirements:

• High School Diploma or GED

• Proven experience in technical customer support

• Relevant HVAC industry background

• Effective communication skills in English

• Authorization to work in Canada

Leverage your technical support abilities to excel with Viessmann and promote sustainable climate solutions.
#J-18808-Ljbffr