Account Associate - Revenue Operations

Number of Openings: 1

Shift Timings: Day Shift

Location: Vancouver, Canada (Onsite)

Experience

Required:

1-2 Years

About Us:

Trundl Inc. is a global technology and professional services company dedicated to driving meaningful work transformation by helping organizations collaborate better, optimize SaaS investments and modernize cloud infrastructure.

Trundl is an Atlassian Platinum Enterprise Solution Partner behind the proprietary Rapid Deploy approach to the Atlassian ecosystem. Backed by this technology, Trundl delivers custom enterprise-grade Atlassian solutions in days, not months. We deliver rapid, scalable solutions from IT and enterprise service management to tool integration and cloud operations, that enable teams to work smarter, connect processes across functions, and achieve measurable outcomes.

Backed by more than a decade of expertise and strategic alliances with industry-leading partners such as Atlassian, , Microsoft, AWS and the Google Cloud Platform, Trundl empowers businesses across North America and Asia Pacific to unlock productivity and innovation at scale.

About the role:

Currently, we are looking for an Account Associate – Rev Ops to support Trundl’s licensing procurement operations. This is a dynamic role that requires extensive collaboration with key stakeholders across Trundl’s channel partner licensing and sales teams, customers, internal support teams, and external vendors.

At Trundl, you’ll have the opportunity to learn continuously, gain recognition for your contributions, and develop valuable skills that will broaden your professional perspective and support your long-term career growth.

What we are looking for:

We are looking for a candidate responsible to assist in all aspects of the Revenue Operations (Procurement) Team. You will be working closely with your team members to ensure that all procurement and software licensing requirements are met with proper deadlines, and schedules are on track.

As the Account Associate, you will be a hands-on contributor and will partner with all parts of Trundl’s Revenue Operations & License Procurement teams to ensure seamless customer & channel sales experience in license sales closures, whilst also complementing the Sales team on data-driven business decisions.

Key Responsibilities:

• Handle end-to-end software license procurement activities and Sales operations
• Coordinate with customers, channel partner contacts, Sales team and other internal stakeholders to ensure smooth licensing operations.
• Engage directly with customers to understand requirements and provide timely support. Build and maintain effective working relationships with customers across assigned regions.
• Manage individual and regional customer account operations efficiently while maintaining service quality. Serve as main point of contact on all licensing & sales operations related queries.
• Support process improvements and operational excellence within the licensing function.
• Ensure accuracy, responsiveness, and operational efficiency in all licensing processes.
• Collaborate with internal teams to support customer success and business objectives.

Preferred Qualifications:

• Experience in software license procurement.
• Prior exposure with license procurement in SaaS or solution partner business environments is preferred.
• Strong customer-facing and stakeholder management skills.
• Good communication and coordination abilities.
• Ability to work effectively alongside multiple regional teams and time zones.
• Understanding of regional customer engagement and operational coordination is an added advantage.

Additional Details:

• Selected candidates will support either AMER or APAC customers based on business requirements.
• Final work location and timings will be determined based on the candidate’s proficiency, experience, and role fit. Location will be in our office located in Vancouver, Canada, possibility for remote work.

Compensation: 45-60k CAD per year