ServiceNow HRSD Senior Specialist | REMOTE

Remote, Canada

The Service Now HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module. This role partners closely with global Service Now platform developers to design, configure, and maintain HRSD solutions while ensuring alignment with overall platform governance and best practices.

• Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
• Administer and maintain the Service Now HRSD platform
• Partner with IT developers to ensure alignment between HRSD and ITSM modules
• Gather requirements from HR stakeholders and design effective solutions
• Troubleshoot and resolve incidents to ensure system stability
• Maintain documentation and provide training to HR users
• Ensure compliance with Service Now governance, security, and best practices

• Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field
• Minimum 3 years of Service Now experience, ideally HRSD or ITSM
• Service Now Certified System Administrator (CSA) required
• HRSD Implementation Specialist certification preferred
• Strong problem-solving skills and ability to work independently
• Excellent communication skills with both technical and non-technical stakeholders

A minimum of 200

Mb/sec download and 10

Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you’re willing to go allin and learn we’d love to hear from you!

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

Sonova Canada is now a certified Great Place to Work® May 2024
- May 2025.

At Sonova, we prioritize the well‑being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team‑customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.