Product Analyst - Digital Services and Online Bank

Product Analyst – Digital Services & Online Banking

Job title: Product Analyst – Digital Services & Online Banking

Reference: EO207

Contract: Permanent, full time, 35 hours per week

Location: Kings Hill based with hybrid working (2 days per week in the Kings Hill office)

Salary: Up to £47,500 per annum (depending on experience)

Shape the future of digital banking for the charity sector. Are you passionate about turning ideas into well-designed digital experiences that truly deliver for customers?

We’re looking for a talented Product Analyst to join our newly formed Digital team at CAF Bank, part of Charities Aid Foundation (CAF). This is a unique opportunity to play a pivotal role at the heart of our digital transformation, helping to redesign and continuously improve our online banking services that support charities across the UK.

At CAF Bank, every one of us contributes to our impact, and as our Product Analyst you will play a key role in how we deliver better digital services for our customers.

You’ll work at the centre of product, technology, operations and risk, turning digital strategy into clear, structured and delivery‑ready requirements that enable faster, safer change.

As our Product Analyst you will:

• Translate product priorities into clear epics and user stories with well‑defined acceptance criteria
• Structure customer problems and needs into clear “as is” and “to be” journeys grounded in evidence
• Produce and maintain high‑quality functional and non‑functional requirements proportionate to risk and complexity
• Facilitate workshops and collaborate across teams to define problems before solutions and drive alignment
• Document end‑to‑end customer journeys ensuring changes improve outcomes across the whole service
• Support UAT, release readiness and governance by ensuring requirements are testable, traceable and complete

This role is ideal for someone with experience in digital product analysis, business analysis or online service delivery, particularly in regulated or complex environments, who is excited by the opportunity to shape a growing digital function.

We are looking for:

• Experience translating digital change into clear, structured and testable requirements
• Experience working across Digital, Technology, Operations and Risk stakeholders
• Experience supporting UAT and delivery readiness with strong documentation and governance focus
• Strong analytical and problem‑solving skills with the ability to turn ambiguity into clarity
• Data literacy with the ability to use insight to inform decision making and prioritisation
• Excellent stakeholder management skills with the ability to communicate complex ideas simply.

At CAF Bank you will receive:

• Permanent hybrid ways of working where roles allow
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better‑than‑market employer contribution options

We welcome applications from everyone who feels they meet the criteria, regardless of age, sex/gender, disability, race, religion, national origin, sexual orientation, marital, veteran or parental status.

As a Disability Confident Employer, we guarantee to interview disabled applicants who meet the minimum criteria for the role. Please indicate on the application form if you would like to be considered as part of the Disability Confident Scheme.

Job Reference: EO207