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Senior ITSM Business Analyst - ServiceNow & ITIL

Remote / Online - Candidates ideally in
Sheffield, South Yorkshire, S5, England, UK
Listing for: Understanding Solutions
Remote/Work from Home position
Listed on 2026-06-23
Job specializations:
  • IT/Tech
    IT Business Analyst, IT Consultant, Systems Analyst
Job Description & How to Apply Below

Understanding Solutions in the United Kingdom seeks a Senior ITSM Business Analyst to support a major service operations transformation programme. This role involves defining and standardising IT Service Management processes within a complex enterprise environment, collaborating with stakeholders and Managed Service Providers.

The ideal candidate will have strong ITIL and Service Now experience, focusing on process design and effective engagement with both business and technology teams. This largely remote position is designed for someone who thrives in a dynamic environment.

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Position Requirements
10+ Years work experience
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