Sr. Support Engineer; Data & Analytics Operations; Cloud/Data Warehouse Job Toronto Ontario Canada,IT/Tech

Position: Sr. Support Engineer; Data & Analytics Operations (Cloud/Data Warehouse)

Job Description

The Sr Support Engineer on the Data & Analytics Operations team, is responsible for safeguarding our client’s data, by providing superior operational support both on premise and in the Cloud.

This role requires 24x7 support on a rotational basis and is subject to Over Time.

We are looking for a candidate that is deeply curious and possesses the keenness to learn, develop and execute with excellence.

If you have a background or education in Computer or Data Science, Engineering, Software Development or IT Application/Technical support, this role may be for you.

Technical Experience

4+ Years of experience with the following Datawarehouse & Analytics technologies is required:

Datawarehouse (DW) and Business Intelligence (BI) environments

ETL Tools:
Informatica Power Center/Informatica Intelligent Data Management Cloud (IDMC)

Mainframe technologies; TSO, ZEKE, JCL, COBOL

Databases:
Microsoft SQL Server, Oracle, DB2, flat files

Knowledge/Experience in Windows and Unix

SQL Scripting

SAP technologies:
Universe Designer, Web Intelligence, Crystal Reporting

Experience using Git Hub Copilot

As we transform our internal business support model in Data & Analytics Operations, new employees will have the requirement to learn and support the following tools and platforms therefore, these skills are a definite asset:

Big Data solutions experience preferably using Amazon Web Services (AWS) or equivalent Public Cloud

AWS or equivalent Cloud Certifications

AWS Glue, Lambda, Redshift, and Python/R

Dev Ops:
Bit Bucket, CICD Pipeline, Ansible, Jenkins

Generative AI

Agentic AI

What you will do on a day to day basis:

Operations Lead Support:

Work with stakeholders, business leaders to influence, impact, and deliver on operational improvements, incidents, assignments & solutions that are complex and strategic in nature.

Act as Operations Lead working with project development teams to ensure transition of operational support

Day to Day

Competencies:

Maintain and support end-to-end application operations

Monitor and support jobs and application performance

Use excellent analytical skills to dive into the processes we support to resolve complex data discrepancies or job failures

Lead, monitor, identify and implement operational improvements

Develop an understanding of the business applications supported as well as the business direction

Ensure compliance with Incident, Problem and Change Management policies and processes

Deploy enhancements to production jobs using Dev Ops tools

Ensure appropriate prioritization and resolution of defects in accordance with agreed upon SLA

Provide on-going communication to key stakeholders to ensure they are aware of significant changes in a timely manner

Provide technical documentation that includes design and operational support documentation

Deliver innovative solutions by leveraging data and technology

Engage, influence and work collaboratively with Project Teams, Operation teams and vendors

Proactively share knowledge and coach others to build the support engineering community

What’s in it for you?

Competitive salary and bonus structure influenced by market range data

Pension, stock, and savings programs to help build and enhance your future financial security

An environment of continuous learning and improvement

Flexible hours and periodic work from home options

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time.

Sr. Support Engineer; Data & Analytics Operations; Cloud​/Data Warehouse

Sr. Support Engineer; Data & Analytics Operations; Cloud/Data Warehouse