Applications Support Specialist

Applications Support Specialist

Nottingham, Clifton

Be the expert behind our critical systems

Are you an Application Support Analyst or Experienced System User in your department looking to take ownership of systems?

Join our Technology Services team and play a vital role in managing, supporting and improving our suite of on-premises and hosted applications. You'll ensure systems are secure, integrated and optimised, helping colleagues deliver essential frontline services.

This role combines hands-on support, technical leadership, and project delivery, giving you variety and real impact.

What you'll be doing

As an Applications Specialist, you'll:

• Support the day-to-day operation, configuration and optimisation of applications, databases and servers

• Provide 3rd line support, resolving complex issues and ensuring systems run efficiently

• Take ownership as the technical lead on new application implementations and system upgrades

• Ensure applications are secure, integrated, and running on up-to-date platforms

• Work closely with third-party suppliers to develop systems, deliver fixes, and coordinate upgrades

• Coordinate and support User Acceptance Testing (UAT), including developing test plans

• Support system users and the wider Technology Services team on core applications

• Log, manage and resolve incidents and service requests using IT service management / call logging tools

What you'll bring

We're looking for a technically capable, customer-focused Applications Specialist who can take ownership and collaborate effectively:

• Experience supporting business-critical applications in a customer-focused IT environment

• Experience taking the lead and owning applications in your department

• Strong skills in application support, troubleshooting and optimisation

• Experience with data and understand how it impacts on applications and business processes

• Ability to analyse business needs and translate them into technical solutions and reporting outputs

• Experience working with system integrations (SFTP, APIs) or a willingness to develop in this area

• Ability to balance project work with day-to-day support

• Strong communication skills, with the ability to explain technical concepts to non-technical users

Desirable (but not essential):

• Experience with housing or finance systems (e.g. MRI Housing One, Open Accounts, MRI Repairs)

About you

You'll succeed in this role if you enjoy solving technical problems and continuously improving systems. You take ownership of your work and act as a subject matter expert, confidently leading on solutions and decisions. You're skilled at building strong, collaborative relationships with colleagues and external suppliers, and you are committed to promoting equality, diversity and inclusion, aligning with our CLEAR values.

Why join us?

• Flexible hybrid working to support your work-life balance - Monday to Friday, working from home and our head office based in Clifton.

• Opportunity to work across a diverse and evolving technology landscape

• A role where you can lead, influence and improve systems

• Be part of a supportive and collaborative Technology Services team

If you're looking for an opportunity where you can make a real impact, develop your technical expertise and take ownership of critical systems, this could be the role for you.

Join us and be part of a team that values collaboration, innovation and continuous improvement.

Apply today and help shape the future of our technology services.

Our commitment to inclusion

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates. We actively encourage applications from individuals from underrepresented groups, including Black, Asian and minority ethnic communities, disabled candidates, and members of the LGBT+ community.