Associate EUC Telephony Engineer

Associate EUC Telephony Engineer

Permanent

Grade B - £28,598 - £34,434

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.50 hours per week

We are looking for a proficient Associate EUC Telephony Engineer who can offer swift and efficient assistance for end-user telephony services. The perfect candidate should possess an awareness in telephony systems and providing excellent customer service. This position presents a stimulating and fulfilling chance to make a notable contribution to our organisation and the people we serve

As a member of the EUC Team, your role will be covering all aspects of telephony services to colleagues across our organisation. This will involve supporting queries, fulfilling orders, deployments, and general administrative tasks, including:

• Provide prompt and effective desk-side and remote support of end-user telephony applications.
• Fix technical problems as quickly as possible, keeping customers up to date on progress.
• Provide excellent customer service, liaise with users and provide the most efficient service delivery.
• Working with the service desk, handling telephony queries and hardware related incidents, critical incidents and other system failures.

• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be
• An inclusive workplace committed to reflecting the public we serve
• A benefit package designed to promote a great work life balance
• Exposure to all digital and technology teams and services areas across the council

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

A Disclosure and Barring Service (DBS) check will be undertaken.