Remote Technical Service Representative

Position: Remote Technical Service Representative at Jetson
Join Jetson as a Technical Service Representative, providing essential remote support for heat pump systems. Leverage your troubleshooting skills and customer care experience to enhance user satisfaction.

Jetson is seeking a Technical Service Representative to support customers post-installation. This role emphasizes remote technical assistance, utilizing data and diagnostics rather than traditional truck rolls. Ideal candidates should have strong communication abilities, empathy, and the knack for solving technical challenges. Your work will ensure homeowners receive the support they need swiftly and effectively.

Key Responsibilities:

• Provide expert remote support via phone, email, and ticketing tools

• Diagnose system issues using data, customer input, and photos

• Communicate troubleshooting steps in clear, non-technical language

• Manage service tickets and collaborate with internal teams

• Maintain high service quality and adhere to SLAs

Requirements:

• 2-4 years in remote technical support or HVAC roles

• Strong communication skills to simplify complex concepts

• Customer-focused with problem ownership mindset

• Familiarity with modern support tools like Hub Spot

• Ability to manage multiple cases in a fast-paced environment

This role demands technical skill and empathy to enhance customer experiences at Jetson.
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