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Job Description & How to Apply Below
Shape exceptional shopping journeys as the UX Lead at The Home Depot Canada. Drive stakeholder engagement, manage team resources, and enhance user experiences through focused research and execution.
As a key leader in online customer experience, you will manage operations and foster relationships to improve the shopping journey. This role requires leveraging research, strong project management skills, and effective communication to align priorities across teams. Your insights will directly influence customer satisfaction and business performance.
Key Responsibilities:
• Identify opportunities to enhance shopping experiences through research
• Align stakeholders on category-focused priorities and vision
• Facilitate postmortem analyses of customer journeys
• Distribute workloads and manage project intake effectively
• Monitor metrics to ensure continuous improvement
Requirements:
• 2+ years in a relevant field
• 1+ year managing UX teams and projects
• Familiarity with Adobe Analytics and e-commerce
• Excellent communication skills
• Strong analytical and problem-solving abilities
Drive impactful UX strategies in your role as UX Lead.
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