Technical Support Specialist Job Riyadh Riyadh Region Saudi Arabia,IT/Tech

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. Gartner IT values nonstop innovation and an outcome-driven approach.

About the role

The Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk, meeting Gartner standards and SLA’s for all Gartner Associates (in local and regional Gartner offices or working remotely). The Specialist also provides technical expertise on projects, site visits, and Gartner Events.

What you will do

Escalated (level
2) technical support:
Provides technical hardware troubleshooting & diagnosis, software troubleshooting/installation, and information gathering to keep Gartner Associates and infrastructure operational 24x7.
Remote office visits (when required):
Evaluates and provides onsite support in remote office locations, including resolving technical issues and building rapport with associates.
Asset Management:
Accurately manages all asset life cycles to allow efficient deployment of assets throughout the company.
Events & Symposiums:
Liaises with ITIO Event Manager and Events staff to provide technology services and support to associates and clients, making on‑the‑spot decisions requiring discretion and judgment that impact client satisfaction.
Active Management of Service Request, Incident, and

Activities:

Documents, assigns, and communicates all associate interactions to determine and resolve issues, escalates if necessary, and provides solutions for future problem resolution and process improvement.

What you will need

Bachelor’s degree or foreign equivalent degree in Computer Science or a related field required.
1+ years of client service experience.
1-3 years of experience in an entry‑level technical support role.
Understanding of networking concepts; servers; LANs/WANs.
Experience using help desk call logging systems.
Experience with standard Microsoft products and platforms.
Good problem‑solving skills.
Good communication skills, able to deal independently with staff throughout the organization (verbal and written).
Excellent customer service skills.

What you will get

Competitive salary, generous paid time off policy, and more.
World‑class sales training programs and skill development programs.
Collaborative, team‑oriented culture that embraces inclusion.
Professional development and career growth opportunities.

Equal Employment Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities.

Qualified individuals with a disability or a disabled veteran may request a reasonable accommodation if they are unable or limited in their ability to use or access the Company’s career webpage.

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