E-Commerce Manager

E-Commerce Manager

Location:

West London
Salary:
Up to £65,000 DOE + Bonus + Benefits
Working Pattern:
Hybrid (4 days office / 1 day home working)

We are working with a successful and growing furniture manufacturing and retail business that has established a strong presence across both direct-to-consumer and retail channels throughout the UK. With ambitious growth plans and significant investment in its digital offering, our client is looking to appoint an experienced E-Commerce Manager to drive online sales performance and support the next stage of business growth.

This is an exciting opportunity for a commercially minded e-commerce professional to take ownership of digital trading activity, optimise customer journeys, and identify new opportunities to increase revenue and profitability.

The Role

Reporting to the Head of E-Commerce, you will play a key role in shaping and executing the company's online sales strategy. You'll work closely with internal stakeholders, external agencies, and third-party partners to deliver exceptional customer experiences and strong commercial results.

Key responsibilities include:

* Developing and delivering annual e-commerce and promotional strategies to drive online growth

* Identifying and executing new opportunities across digital channels, marketplaces, and online partnerships

* Managing website performance and implementing initiatives to improve conversion rates and average order value

* Working closely with marketing teams and external agencies to maximise digital marketing effectiveness and return on investment

* Overseeing online merchandising, product content, pricing, and customer-facing website content

* Monitoring performance through analytics platforms and providing actionable insights to key stakeholders

* Managing third-party suppliers and logistics partners to ensure a seamless customer experience

* Supporting customer retention initiatives through email marketing and digital engagement activity

* Collaborating with operations, customer service, and commercial teams to continuously improve processes and customer satisfaction

* Keeping up to date with market trends, competitor activity, and emerging e-commerce opportunities

About You

We're looking for a proactive and results-driven e-commerce professional who combines strong commercial awareness with a hands-on approach.

You will ideally have:

* Proven experience in an E-Commerce Manager or similar digital trading role

* A strong track record of delivering online revenue growth and e-commerce strategy

* Experience managing and optimising e-commerce websites

* Strong knowledge of performance marketing channels and delivering measurable ROI

* Excellent analytical skills and experience using digital reporting and analytics tools

* Strong stakeholder management and communication skills

* The ability to work independently, prioritise effectively, and drive projects forward

* Experience with online marketplaces and third-party sales platforms would be advantageous

What's On Offer

* Salary up to £65,000 DOE

* Performance-related bonus

* Hybrid working (1 day per week from home)

* 25 days holiday plus bank holidays

* Private medical insurance

* Pension scheme

* Life assurance

* Ongoing training and career development opportunities

* Employee events and team activities

* The opportunity to join a growing business with ambitious plans and genuine scope to make an impact

If you're an ambitious e-commerce professional looking to take the next step in your career with a well-established and expanding retail business, we'd love to hear from you