IT Support Specialist - macOS and Jamf

Salary: £39,000 - 41,000 per year

• We need experience in IT support, systems administration, or endpoint engineering.
• We need strong hands-on JAMF administration experience.
• We need proven macOS endpoint management capability.
• We need experience supporting Windows and Linux environments.
• We need knowledge of Okta, Active Directory, AWS IAM, and Google IAM.
• We need networking and infrastructure troubleshooting experience.
• We need Google Workspace administration experience.
• We need an understanding of endpoint security and IT best practice.
• It is nice to have JAMF certifications.
• It is nice to have CompTIA, Google Workspace, or AWS certifications.
• It is nice to have experience within creative, media, or production environments.
• It is nice to have exposure to CGI or 3D applications such as C4D, Maya, V‑Ray, and After Effects.

• We own and administer the JAMF platform across device lifecycle management, compliance, and user experience.
• We manage macOS deployment, enrolment, patching, and policy administration.
• We configure software deployment workflows, automation, and endpoint security controls.
• We support provisioning, onboarding, and device refresh processes.
• We monitor endpoint health, performance, and compliance.
• We partner with security tooling including JAMF Protect.
• We deliver day-to-day IT support across users, systems, and business applications.
• We act as escalation support across 1st and 2nd line requests.
• We support onboarding, inductions, and secure offboarding.
• We troubleshoot hardware, software, and collaboration platforms.
• We promote effective and secure technology usage across teams.
• We administer identity and access platforms including Okta, Active Directory, Google Workspace, and Adobe.
• We support Windows, macOS, and Linux environments.
• We maintain networking and infrastructure services including VPN, DNS, TCP/IP, DHCP, and firewalls.
• We contribute to security governance aligned to ISO 27001.
• We support monitoring, vulnerability management, and remediation initiatives.
• We develop operational automation using Bash, Python, and Power Shell.
• We maintain clear technical documentation.
• We identify opportunities to improve processes and service delivery.

• 3D
• AWS
• Active Directory
• Bash
• CGI
• Hardware
• IAM
• Support
• Linux
• macOS
• Power Shell
• Python
• Security
• TCP/IP
• VPN
• Windows
• Cloud

We are partnering with an established business operating across content, production, and digital delivery to recruit an experienced IT Support Specialist. This is a full‑time hybrid role, with four days in the office and one day working from home. You will take ownership of a modern internal technology environment, combining hands‑on support with broader responsibility across endpoint management, infrastructure operations, systems administration, user enablement, and security.

A major focus of the role is managing and evolving a predominantly Apple‑based device estate through JAMF, helping ensure our devices, users, and business systems remain secure, efficient, and scalable. We offer the chance to work across a modern and evolving technology estate, gain exposure to infrastructure, endpoint, and security initiatives, access professional development and certification support, and join a collaborative, high‑performing team environment.

We are proud to be an equal‑opportunity employer and to foster diversity, equity, and inclusion in our workplace.