Business Analyst - Reinsurance

Business Analyst – Reinsurance (London / Leeds / Manchester) – Permanent, Full‑time (Hybrid)

Primary Details:
Full time, Employee

The role supports business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. It involves collaborating with technology teams to deliver system incidents, enhancements, and solutions, conducting analysis of business needs, and managing stakeholders to promote positive changes in the analysis process. The analyst also acts as a liaison between the business and IT teams, providing technical knowledge, executing production support tasks, and maintaining relationships to drive system and process improvements.

• Act as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction.
• Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.
• Identify and recommend continuous improvement initiatives to enhance performance and efficiency.
• Identify and assess risks within the subject matter area, lead risk-related dialogue as the SME, and support stakeholders in making informed, risk‑based decisions.
• Mitigate risks in delivery while keeping to agreed plans and time frames.
• Assist in the development of project documentation and best practices.
• Analyse workflow and create process maps to identify areas for improvement.
• Support end‑users by ensuring thorough understanding of user requirements and providing relevant process documentation.
• Collaborate with developers and subject matter experts to achieve departmental service‑level agreements, turning business requirements into functional specifications.
• Participate in implementation planning and support successful outcomes.
• Complete system and procedure performance testing, providing recommendations for improvement.

• Background in insurance is essential; reinsurance experience is advantageous.
• Ability to translate business needs into technical requirements and user stories.
• Strong stakeholder management and communication skills.
• A mindset that challenges the status quo and proposes new ideas.
• Experience working closely with technology/delivery teams.
• Workable understanding of process integrated with technology systems in an "agile" framework.
• Business analysis, technical analysis, and improvement experience.
• Solid experience in IT, with exposure to business process re‑engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
• Data analysis experience.
• Process mapping experience.

• 30 days holiday with the option to buy more.
• Flexible working – including hybrid, part‑time and job share options.
• 10% employer pension contribution.
• Private medical insurance for you and your family.
• 26 weeks paid parental leave.
• Up to 20 days remote working abroad.
• Cycle‑to‑work scheme.
• Strong commitment to sustainability and responsible investing.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.