Senior PubSec Customer Success Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Pub Sec Customer Success Engineer based in United Kingdom.

This is an exciting opportunity for a technically skilled customer-facing professional to help public sector organizations maximize the value of a leading Dev Sec Ops  platform. In this role, you will act as a trusted advisor throughout the post-sales journey, guiding customers on implementation, adoption, and optimization of modern software development and security practices. Working within a highly collaborative and fully remote environment, you will partner with cross-functional teams to deliver technical expertise, best-practice guidance, and enablement programs.

The position offers exposure to complex enterprise environments and mission-critical use cases, allowing you to influence customer outcomes al for someone passionate about Dev Sec Ops , customer success, and continuous learning, this role combines deep technical engagement with meaningful business impact.

• Serve as a trusted technical advisor to customers throughout the post-sales lifecycle, delivering expert guidance on platform adoption, implementation, and best practices.
• Partner closely with Customer Success Managers and other stakeholders to support customer success initiatives across source code management, continuous integration, continuous delivery, Dev Sec Ops , Agile Planning, and related workflows.
• Deliver customer enablement through webinars, workshops, hands-on labs, office hours, demonstrations, and tailored technical engagements.
• Provide architectural recommendations and technical consultation that align platform capabilities with customer objectives and operational goals.
• Collaborate with account teams to support adoption, retention, and long-term customer value through technical expertise and strategic guidance.
• Develop reusable enablement resources, technical content, and educational materials that support customer learning and self-service.
• Continuously build expertise in relevant technologies through training, certifications, documentation contributions, and practical solution development.

• Experience supporting Dev Sec Ops , software development lifecycle, source code management, CI/CD, Agile Planning, or related technical workflows.
• Strong technical background in software engineering, systems engineering, cloud technologies, or similar disciplines.
• Ability to translate complex technical concepts into practical business outcomes for both technical and non-technical stakeholders.
• Experience working in customer-facing roles such as Customer Success, Solutions Engineering, Technical Consulting, Professional Services, or related functions.
• Excellent communication and presentation skills, with confidence delivering workshops, technical discussions, and virtual engagements.
• Strong organizational and time management skills, with the ability to manage multiple customer engagements simultaneously.
• Demonstrated commitment to continuous learning, technical growth, and staying current with evolving Dev Sec Ops  technologies and industry best practices.
• Ability to work effectively in a distributed, remote-first environment while collaborating across global teams and time zones.

• Comprehensive benefits designed to support health, financial well-being, and work-life balance.
• Flexible Paid Time Off policy.
• Equity compensation opportunities and Employee Stock Purchase Plan.
• Dedicated Growth and Development Fund to support professional learning and career advancement.
• Generous parental leave program.
• Home office support to help create a productive remote working environment.
• Access to Team Member Resource Groups and an inclusive, collaborative culture.
• Fully remote work environment with flexibility and global collaboration opportunities.