IT Helpdesk Analyst

Role Overview

Support the IT function for the business and the wider business operations, managing IT services, security, systems architecture, and end‑user support.

• Perform IT system administration
• End‑user & system support
• Cybersecurity & compliance
• Vendor management
• Onboarding and offboarding process
• Automation

Proven experience in IT support, engineering or analyst role, with strong problem‑solving and analytical skills, excellent communication skills, and hands‑on experience with ITIL frameworks and service management tools.

• Proven experience in IT support, engineering or analyst role
• Experience with scaling IT infrastructure, cloud services, and enterprise IT systems
• Strong problem‑solving and analytical skills
• Excellent communication skills
• Hands‑on experience with ITIL frameworks, service management tools (e.g., Jira, Service Now), and cybersecurity best practices
• Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco)

• Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays
• Pension Matching:
  Up to 5% employer matching contributions
• Private Healthcare Scheme
• Flexibility and Wellness:
  Work-from-home options, cycle‑to‑work scheme, and more
• Growth Opportunities:
  Collaborate across teams and represent Montu at events, with support to grow your skills and impact
• Enhanced Maternity & Paternity Leave