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IT Helpdesk Analyst

Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listing for: Montu
Remote/Work from Home position
Listed on 2026-06-27
Job specializations:
  • IT/Tech
    IT Business Analyst, Systems Administrator
Salary/Wage Range or Industry Benchmark: 35000 - 55000 GBP Yearly GBP 35000.00 55000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

Role Overview

Support the IT function for the business and the wider business operations, managing IT services, security, systems architecture, and end‑user support.

What You Will Do
  • Perform IT system administration
  • End‑user & system support
  • Cybersecurity & compliance
  • Vendor management
  • Onboarding and offboarding process
  • Automation
Why It Might Be a Fit

Proven experience in IT support, engineering or analyst role, with strong problem‑solving and analytical skills, excellent communication skills, and hands‑on experience with ITIL frameworks and service management tools.

Requirements
  • Proven experience in IT support, engineering or analyst role
  • Experience with scaling IT infrastructure, cloud services, and enterprise IT systems
  • Strong problem‑solving and analytical skills
  • Excellent communication skills
  • Hands‑on experience with ITIL frameworks, service management tools (e.g., Jira, Service Now), and cybersecurity best practices
  • Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco)
Benefits
  • Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays
  • Pension Matching:
    Up to 5% employer matching contributions
  • Private Healthcare Scheme
  • Flexibility and Wellness:
    Work-from-home options, cycle‑to‑work scheme, and more
  • Growth Opportunities:
    Collaborate across teams and represent Montu at events, with support to grow your skills and impact
  • Enhanced Maternity & Paternity Leave
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