Senior Product Manager - Dashboard & Enterprise Operational Platforms

Senior Product Manager - Dashboard & Enterprise Operational Platforms
Toronto, Canada

Marqeta is seeking a  Senior Product Manager for Marqeta Dashboard & Enterprise Operational Platforms  to lead the strategy, development, and evolution of the systems that power financial operations s role owns the Marqeta Dashboard, the core operational interface used by customers, bank partners, and internal teams to manage card programs, investigate transactions, handle disputes, and monitor performance.

You will build the tooling that enables operations teams to run financial products efficiently and securely, transforming complex workflows into intuitive, scalable systems, introducing AI‑driven automation, improving operational visibility, and reducing manual effort across the platform.

You’ll work cross‑functionally with Engineering, Design, Risk, Compliance, CX, and Data teams to deliver high‑impact solutions that sit at the center of how Marqeta operates.

The Marqeta Dashboard is where operations happen. It is how customers run their programs, resolve issues, and gain control over their financial products. This role defines how that experience evolves — turning operational complexity into scalable, intelligent systems that unlock efficiency, visibility, and growth.

We work Flexible First. This role can be performed remotely anywhere within Ontario, Canada.

The Impact You’ll Have

Define and drive the roadmap for the Marqeta Dashboard and enterprise operational platforms

Build tools that streamline workflows across Card and account management, Transaction investigation, Disputes and servicing, Operational controls and monitoring

Deliver dashboards and reporting that provide real‑time operational visibility

Design systems that support secure, compliant financial operations (identity, permissions, governance)

Integrate with enterprise systems (CRM, case management, support tooling, data platforms)

Identify and deliver AI‑assisted workflows to improve efficiency and reduce manual work

Partner closely with Engineering and Design to ship intuitive, workflow‑driven experiences

Translate operational pain points into scalable product solutions

Who You Are

5‑8+ years of product management experience  building enterprise software or operational platforms, with a focus on tools for operations teams (support, risk, disputes, program management)

Strong technical product leadership  — experience working closely with Engineering and Design on complex systems, with proven ability to simplify workflows into clear, scalable product solutions

Operational systems expertise  — hands‑on experience building operational dashboards, case management systems, or support tooling; familiarity with platforms like Salesforce, Zendesk, or Service Now is a plus

Domain knowledge in regulated environments  — experience with disputes, fraud, or compliance‑related workflows, with comfort operating in fast‑moving, highly regulated settings

Strategic execution skills  — strong ability to define product strategy, prioritize roadmaps, balance competing priorities, and drive end‑to‑end execution

Exceptional product judgment  — able to balance customer needs, compliance requirements, and technical constraints while maintaining focus on business impact

Cross‑functional collaboration  — excellent communication and stakeholder management skills; operate comfortably across technical, operational, and business teams with ability to influence without authority

Ownership mindset  — thrive in cross‑functional environments, take end‑to‑end ownership, and are energized by improving how teams operate at scale

Nice-to-Haves

Experience building multi‑tenant platform products used across multiple customers or programs

Experience driving 0 to 1 or major platform modernization efforts

Strong understanding of data models, reporting systems, and analytics‑driven products

Experience working with real‑time systems or event‑driven architectures

Experience introducing AI/ML or automation into operational workflows at scale

Experience working directly with bank partners, regulators, or enterprise customers

Track record of improving operational efficiency metrics (AHT, resolution time, cost to…