VodafoneThree - Customer Technical Authority Home Based, United Kingdom CMSS - Customer Technic

Position: VodafoneThree - Customer Technical Authority Home Based, United Kingdom CMSS - Customer Technic[...]
## Vodafone Three - Customer Technical Authority Home Based, United Kingdom Apply Now Find out how well you match with this job

Requisition ID283529

Date posted
06/24/2026##
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* Location:

** Location Independent Worker + Travel to Customer Sites  
** Salary:
** Excellent basic salary plus bonus and Vodafone benefits  
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* Working hours:

** Full time 37.5 hours per week – Monday to Friday    
** SC - YES*
* ** Location Independent Worker
** As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.##
** Who We Are
** We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

** Why Vodafone Three
** Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.##
** What you’ll do
** As a Technical Champion for your nominated customer, you’ll act as a trusted expert and advocate, representing their needs internally within Vodafone Three while supporting Sales and Service Management to deliver the best possible outcomes.

You’ll bring deep technical expertise and a strong understanding of the customer’s services, solutions and infrastructure, enabling you to provide clear, confident consultancy to both internal stakeholders and customers in real or near real-time.

Playing a key role across the full service lifecycle, you’ll support everything from operational readiness and integration through to ongoing service support, ensuring a seamless experience. You’ll also proactively identify opportunities to enhance and improve services, driving continuous improvement and delivering real value for the customer.
** Who you are
*** In-depth technical knowledge of Telecommunication products and services.
* In-depth intimate knowledge of customer services.
* In-depth knowledge of BAU operational support teams within the business.
* Experience of supporting a customer’s in-life technical requirements into an organisation , while considering KPIs, SLAs and long-term objectives etc.
* Experience of ensuring service improvements/enhancements are owned and driven to improve the overall customer and internal stakeholder’s experiences.##
* Worried that you don’t meet all the desired criteria exactly?
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