Technical Sales Specialist; Cisco

Technical Sales Specialist (Cisco)

Gamma is a leading supplier of Unified Communications as a Service (UCaaS). We provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets and are expanding our presence in Europe through a network of channel partners.

Location:

London or Manchester office, or remote working with weekly travel to partner sites.

• Design and deliver in-depth technical training covering Cisco Webex, CCaaS, APIs, integrations, and Gamma’s associated services.
• Provide practical, lab‑based learning sessions including system configuration, provisioning, call flows, and feature demonstrations.
• Prepare partners for Cisco and Gamma technical accreditations through structured learning paths.
• Produce detailed technical guides, configuration playbooks, solution diagrams, and e-learning modules.
• Act as a subject‑matter expert for Cisco Webex and CCaaS within Gamma’s wholesale partner ecosystem.
• Provide technical knowledge transfer during partner onboarding and assist with advanced troubleshooting when required.
• Collaborate with product teams to maintain training content accuracy and incorporate platform updates and enhancements.
• Evaluate training delivery effectiveness through assessments, feedback, and performance metrics.

• Strong technical background in Cisco Webex (Calling, Meetings, Messaging) or equivalent UCaaS and cloud contact centre platforms (CCaaS).
• Experience delivering technical training or enablement to partners, resellers, or internal technical teams.
• Proficient in solution design, configuration, troubleshooting, and integration of UCaaS/CCaaS platforms.
• Familiarity with networking fundamentals (SIP, RTP, QoS, SBCs, firewalls) and their impact on UC and CCaaS deployments.
• Excellent technical documentation, presentation, and facilitation skills.
• Ability to explain complex technical concepts clearly to mixed‑ability audiences.
• Hands‑on experience with partner labs, demo environments, or sandbox systems.
• Preferred Cisco certifications such as CCNP Collaboration, Cisco Webex Collaboration Specialist, or CCaaS vendor certificates.
• Previous exposure to channel/wholesale environments is desirable.

• 25 days of annual leave plus an extra day off for your birthday.
• Volunteer day to support a charity of your choice.
• Enhanced maternity and paternity pay.
• Contributory pension plan with Gamma’s contribution varying with your contribution.
• Group income protection and life assurance (four times your salary).
• Tax‑efficient share saving and share incentive plans.
• Private medical insurance through Vitality, extending to immediate family.
• Electric Vehicle scheme through Octopus and a Cycle to Work scheme.

• No visa sponsorship or relocation support.
• The role is hybrid from our Manchester or London office or remote, with weekly travel to partner sites.
• We encourage applications from candidates who may not meet all listed requirements but believe they could be a good fit.

Gamma is an equal‑opportunity employer. We value diversity and inclusion, and we do not discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer committed to trust, autonomy, and flexibility to support work‑life balance.