Solution Engineer EMEA

Revinate is one of the largest and most innovative providers of direct revenue‑generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data‑driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey.

This is a remote position, and candidates must reside in the Greater London area.

The Sr Solution Engineer is the primary technical and product expert for Revinate’s salesforce. You will support the sales team by understanding complex customer business problems and requirements and articulate those into solutions. Leveraging deep technical expertise and comprehensive hospitality domain knowledge, you will take a consultative approach to architecting, validating, and presenting complex, custom platform solutions that align with critical client needs.

As a Solution Engineer, you will collaborate with Product Management and Product Marketing to deliver the right solution and high quality products to Revinate clients in easy‑to‑understand terms. You will be the bridge between the sales team and technical team during implementation to ensure a successful launch. This position will require travel to support business development activities such as conferences, trade shows and client presentations.

• Be both a product, industry, and a technical expert in software for the sales team and clients
• Provide clarity and leadership in prospect and client engagements of direct revenue‑generating solutions and associated value propositions
• Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi‑product solution blueprints, which may also involve partner solutions
• Deliver high quality demos with clear objectives, success criteria and scope control (where required) to successfully position the value of Revinate solutions
• Talk confidently about the CDP landscape, and how technology continues to evolve across the software industry
• Respond to RFIs, RFPs, Infosec Questionnaires and assist in building a repository of the latest product knowledge
• Draft and present business case data for client requested product enhancements, including identification of business impact to product management
• Own technical sales FAQs and ensure that answers to technology questions (e.g., availability, disaster recovery, PCI) are consistent and derived from current and accurate data
• Independently present and defend complex technical architectures and value propositions to C‑level executives at major hotel brands, ownership groups, and large‑scale enterprises
• Consult early in the sales process with Product Management on one‑off opportunities to ensure customer expectations are well met
• Act as a key account strategist; using ability to reference past client solution approaches to enable successful orchestration of new partnerships
• Assist with product training and onboarding of new sales reps and solution engineers
• Travel throughout sales territory as needed
• Represent Revinate at business development events as needed

• 5+ years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, Mar Tech, Contact Center or Revenue Management platform environment
• Expert‑level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology and common API standards (e.g., HTNG)
• Demonstrated mastery in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR) and cloud infrastructure concepts
• Ability to work across organization and promote cross‑functional collaboration
• Consultative problem‑solver
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Leverage…