Business Systems Manager

Overview

The Business Systems Manager sits within the Nest Invest Technology and Data team, focusing on the day-to-day management and continuous improvement of key business systems used to support investment-related activity. This includes working with internal stakeholders, technology colleagues and external vendors to ensure services are reliable, well controlled and able to evolve in line with business priorities. The role is focused on ensuring key business systems are reliable, well controlled and aligned to business priorities, while providing strong oversight of third-party vendors and service performance.

You will work closely with business and technology stakeholders to track service levels, manage issues and risks, and maintain a clear, prioritised pipeline of enhancements that improves user experience, control and operational efficiency.

• Demonstrate experience managing business systems in an investment management or wider regulated financial services environment
• Understanding of how platforms, data and third-party services support investment and operational processes.
• Oversee vendors, holding suppliers to account for service delivery and using service level data to identify trends, manage risk and drive improvement.
• Manage or contribute to structured enhancement pipelines, including requirements gathering, prioritisation, testing, release planning and stakeholder communication.
• Analyse business process, service reporting, incident and problem management, and cross-functional delivery.

• hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share

The Investment directorate (Nest Invest) is responsible for investing members' contributions in order to grow their retirement pots over the long-term. The responsibilities of the team include:

• Asset allocation and portfolio risk management
• Manager selection and monitoring
• Responsible investment
• Investment communications
• Fund administration
• Investment technology and financial modelling
• Contributing to the development of the investment proposition