Business Client Service Specialist

Responsibilities

• Support our Commercial Banking customers with their everyday banking queries over the telephone - building strong relationships through taking end-to-end ownership of requests and consistently delivering an excellent service
• Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions
• Identify potentially vulnerable customers and, record data accurately ensuring that an appropriate service or solution is offered
• Actively support process improvements, raising ideas through the correct channels
• Ensure all applicable operational risk HSBC's standards and policies are adhered to - reporting any breaches in accordance with local procedures and confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating, and mitigating risk
• Enjoy building relationships and rapport, with excellent verbal communication skills, and able to identify new opportunities for growth within the business
• Apply problem-solving skills, with the ability to think on your feet and create solutions for our customers - showing willingness to take ownership of all customer interactions
• Be a team player that is happy to collaborate and deliver on common goals, able to show independent enthusiasm to grow, succeed, and learn
• Use your forward-thinking, progressive mindset with the ability to adapt to change positively
• Demonstrate role model behaviours and organisational values, setting the standard for others

• Applications are open to UK Residents over the age of 18 with a valid right to work in the UK; we are unable to offer sponsorship for this role
• If you are on a student visa that does not allow you to work 35 hours per week, we will not be able to progress your application
• Being open to different points of view is important for our business and the communities we serve
• As an employer, we are committed to diversity and inclusion and remove barriers to careers. We are Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role
• If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk

• We operate a hybrid working environment, which means you will work at our office in Leicester and some time remotely from home
• To work from home, you will need a suitable office setup including a desk and chair in a location free from interruptions
• We provide the technology required to do your role, but you will need a home broadband connection with a minimum speed of 10 Mbps

• Full-time position, 35 hours per week, 5 days out of 6
• Hours of work: 08:00–20:00 Monday to Friday and 08:00–14:00 on Saturday
• Starting salary: 27,200 GBP
• Private healthcare for all UK-based employees, enhanced maternity and adoption pay, and a contributory pension scheme with a generous employer contribution