Implementation Manager

Location: Bengaluru

Company Description

At Blue Optima, our vision is to become the global reference for optimizing software engineering performance across all industries. We provide industry-leading, objective metrics in software development that enable large organizations to deliver better software, faster, and at lower cost.

We are a fast-growing international company with offices in London (HQ), Mexico, India, and the US - home to 115+ employees, speaking 25 languages. Our culture is open-minded, high-performance, and built around innovation and ownership.

Job Description

We are seeking a proactive and technically minded Implementation Manager to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.

This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You'll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.

Key Responsibilities

Lead the onboarding process for new clients, including project planning, setup, and technical implementation
Support installation and configuration of the Blue Optima platform
Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues
Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
Train client-side system administrators to independently manage platform operations
Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience

Qualifications

4+ years of experience in a technical client-facing role
Strong communication and problem-solving skills
Proven ability to manage multiple projects or clients simultaneously
Detail-oriented and highly organized, with a proactive attitude
Basic Linux skills (e.g. navigating file systems, reviewing logs)
Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)
Basic SQL skills (e.g. reading/writing simple queries for troubleshooting)
Basic bash scripting skills
Strong time-management skills and ability to thrive in a fast-paced environment
Exposure to technical support processes or client success operations

Nice to Have

Familiarity with basic networking concepts (e.g. IP whitelisting, firewall configuration, connectivity diagnostics)
Experience working with enterprise SaaS platforms
Background in working with version control systems and/or task tracking system

Additional Information

Why Join Us

Culture & Growth

Global team with an innovative and supportive mindset
Rapid career development and visibility in a high-growth tech company
Freedom to build your own success story
Training programs and Personal Development Plans tailored for each employee

Benefits:

32 days of holidays (this includes public and religious holidays)
Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
Gratuity payments
Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)
12 Weeks Paid Paternity Leave, 6 months Maternity leave
Support with childcare costs (50%)
Work from Home Equipment allowance
Flexible Work from Home policy - 2 days home p/w
Flexible Work from Long Distance - 4 weeks a year
Sponsored Learning Opportunities
Team Socials

Stay connected with us on Linked In or keep an eye on our career page for future opportunities!