Project Manager - Digital Customer Success

Project Manager – Digital Customer Success

Are you passionate about driving digital transformation that directly enhances how customers experience and succeed with industry-leading products? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Project Manager - Digital Customer Success, you will be spearheading digital customer success initiatives that bridge technology and user experience, ensuring our digital platforms and tools deliver measurable value to customers across the water technology landscape.

• Plan, execute, and deliver digital customer success projects on time, within scope, and on budget.
• Collaborate with product owners, developers, and business stakeholders to define project roadmaps and success metrics.
• Drive adoption of digital platforms and tools by coordinating customer onboarding and engagement initiatives.
• Manage project risks, dependencies, and escalations while maintaining transparent communication with senior leadership.
• Analyse customer usage data and feedback to identify improvement opportunities and inform project priorities.
• Facilitate cross‑functional workshops to align teams on deliverables and timelines.

• 2+ years of project management experience in digital, technical, or customer‑facing technology environments.
• Proven track record delivering complex technical projects using Agile, Scrum, or hybrid methodologies.
• Strong stakeholder management skills with the ability to influence across functions and seniority levels.

• PMP, PRINCE2, or equivalent project management certification.
• Experience in B2B or industrial/manufacturing digital transformation initiatives.
• Familiarity with data analytics or service management techniques.
• Experience with remote monitoring systems, sensors, and telemetry products.

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well‑being activities.
• Three days additional paid leave for volunteering in your community.
• Access to on‑demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.