Director, Applied AI Transformation - Travel & Hospitality

We're looking for a Director, Applied AI Transformation – Travel & Hospitality to join our team across Europe in a hybrid or remote working mode. In this role, you will lead applied AI and agentic transformation for global travel and hospitality organizations including airlines, hotels and travel platforms, acting as a trusted advisor to senior executives and delivering enterprise-scale AI solutions that create measurable business impact in a dynamic and highly service-driven industry.

Responsibilities Define and execute applied AI and agentic transformation strategies for travel and hospitality clients

Provide strategic advisory to C-suite leaders on AI adoption, commercial impact and digital transformation

Lead presales efforts including opportunity shaping, value quantification and business case creation

Facilitate workshops to transform complex challenges into actionable AI use cases

Drive enterprise-wide AI adoption and guide change management to maximize value delivery

Oversee cross-functional teams delivering AI and agent-driven solutions from concept to production

Maintain practical expertise in large language models, orchestration frameworks and multi-agent systems

Ensure AI solutions comply with security, compliance and scalability requirements for global hospitality operations

Build and mentor EPAM and client teams to strengthen AI capabilities

Monitor innovative trends and promote EPAM’s leadership in applied AI for travel and hospitality Requirements
10+ years of experience in travel and hospitality with senior roles in transformation, product or technology innovation

Strong understanding of industry economics including guest experience, loyalty systems and distribution models

Proven experience advising senior executives on AI-driven innovation and organizational adoption

Hands-on applied AI expertise including large language models, multi-agent systems and RAG frameworks

Familiarity with leading AI platforms such as OpenAI, Anthropic, Microsoft AI and hyperscalers (AWS, Azure, Google Cloud)
Ability to originate and secure AI transformation programs through presales engagement and strategic planning

Proven track record in building and managing global, cross-functional teams in complex environments

Excellent communication and stakeholder management skills for executive-level engagement

Advanced degree in Computer Science, Engineering or Business; MBA preferred

Ability to travel as required

We offerEPAM Employee Stock Purchase Plan (ESPP)
Protection benefits including life assurance, income protection and critical illness cover

Private medical insurance and dental care Employee Assistance Program Competitive group pension plan Cycle scheme, Techscheme and season ticket loans

Various perks such as free Wednesday lunch in-office, on-site massages and regular social events

Learning and development opportunities including in-house training and coaching, professional certifications, and courses

If otherwise eligible, participation in the discretionary annual bonus program

If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
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