Senior Executive_Messaging Operations Specialist; Microsoft Exchange-Online​/Prem

Position: Senior Executive_Messaging Operations Specialist(Microsoft Exchange-Online /On-Prem
Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient.

This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #Be Unrivalled #Create The Future

About This Role

We are seeking a skilled Messaging Operations Specialist to provide L2 support for Microsoft 365 messaging services, including Exchange Online, Exchange hybrid environments, and Outlook services. This role focuses on maintaining secure, stable, and efficient messaging operations, resolving complex incidents, and driving continuous service improvements in a large-scale enterprise environment.

What You'll Do

Deliver L2 operations for Microsoft 365 Messaging services, ensuring adherence to agreed SLAs, OLAs, and operational KPIs
Act as the primary escalation point for complex issues, performing advanced troubleshooting and coordinating with higher-level support where required
Administer Microsoft 365 tenant services including mailboxes, shared mailboxes, distribution groups, permissions, and policies
Manage and troubleshoot end-to-end mail flow, including SMTP, connectors, routing, transport rules, and message tracing
Support modernisation of legacy systems by enabling secure authentication methods and collaborating with cross-functional teams
Operate and support hybrid Exchange environments, including migrations and coexistence scenarios
Provide support for Outlook and web-based client issues, including configuration, connectivity, and scheduling challenges
Monitor service health, analyse logs and reports, and drive proactive improvements
Develop and maintain Power Shell scripts to automate operational tasks and improve efficiency
Create and update documentation, knowledge articles, and training materials, enabling L1 teams through knowledge sharing
Support maintenance activities including patching, configuration updates, validation, and monitoring

Who You Are

Experienced in Microsoft 365 Messaging operations, including Exchange Online and hybrid environments
Skilled in troubleshooting mail flow, client connectivity, and mailbox administration
Proficient in Power Shell scripting for automation and administrative tasks
Familiar with ITIL-based service management processes including incident, problem, and change management
Knowledgeable in email security practices such as SPF, DKIM, DMARC, and compliance frameworks
Equipped with a strong analytical approach and ability to resolve complex technical issues under pressure
Experienced in large, distributed enterprise environments supporting mission-critical services
Effective communicator, able to articulate technical concepts clearly to different audiences
Demonstrates ownership, collaboration, and a solution-focused mindset

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to work on enterprise-scale Microsoft 365 messaging platforms
Exposure to global operations and cross-functional collaboration in a multinational organisation
Continuous learning through hands-on experience with modern messaging, automation, and hybrid environments
A collaborative environment focused on innovation and service excellence

What Skills You Will Learn

Advanced troubleshooting in Microsoft 365 and hybrid Exchange environments
Automation and scripting using Power Shell for operational efficiency
Enterprise-level incident, change, and problem management practices
Email security, compliance, and modern authentication mechanisms
Stakeholder communication and operational reporting in global environments

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is…